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Our goal is to provide a maintenance service quick and excellent in terms of quality at reasonable cost.

With 42 service centers located throughout the Italian territory, installations, maintenance, corrective or preventative actions are accomplished on any kind of machine in the following areas:

 


 

Vending Machines
Automatic cash
Kiosk
Digital Signage
Parking
Retail
Car Wash
Ticketing
...

 

 

All technical services are managed from Parma’s headquarters according to UNI EN ISO 9001 2008.

Arkat provides to the customer years of experience in technical support, planning the service according to its needs.

Services offered:

Installation
Preventive Maintenance
Corrective maintenance
Forms/modules Management
Statistical reports
Repair devices
Technical Call Center Management

The service is divided into the following areas:

Planning Service
Operating procedures
Forms/modules
Adapting CRM
Training business people
Training operating people
Definition of test point

The service levels (SLA) are customized according to customer requirements.

 

Arkat's structure is available to the customer to transform the after-sales service in a company’s strength.

The possibility of adapting the service agreeing to the real needs, allows the customer to eliminate waste of resources and money.

Arkat's Statistics System identifies the causes of the maintenances and allows the customer to have a periodic analysis of the machines installed, planning preventive and / or corrective actions.

Outsource the service allows manufacturers to focus more on product development and sales network.

Our monitoring system allows the customer to follow in real time all activities (work in progress and activities already done).

The customized service allows customers to tailor service levels and related costs according to their needs.